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Companies dread complaints on social media. When they see a bad review on Facebook or Twitter their first instinct is to ignore the comment in the hopes it will go away. However, statistics have shown that if you respond promptly to a negative social media comment it can become a positive for your company. Earn

At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

You’re not listening to me. No one listens anymore. Why isn’t anyone listening? You’ve probably heard these statements from upset teenagers, angry spouses or frustrated customers. Many people think the art of listening is lost in this high tech world of 140 characters and emoticons. However, in the case of your hotline staff, these statements

The Omnichannel Customer Experience

Wednesday, 09 September 2015 by

Many people have written articles about customer service and the customer experience, but today companies must move their focus to an omnichannel customer service strategy. Companies have to make sure that they create a unified customer experience across all channels including web, mobile, digital, phone, email and social media Customers Demand Good Service Companies need

Restaurant Needs Guest Recovery Solution

Wednesday, 02 September 2015 by

On a warm summer night in August, a couple selects an upscale restaurant to celebrate their anniversary. They chose this restaurant because it offered alfresco dining, and a pleasant patio venue. They dined here once before. They arrived around 6:30 reservation and were seated promptly. Ten minutes later, the waiter had yet to arrive at

An effective Customer Recovery and Feedback program, should do more than resolve individual customer issues, it should improve the total Customer Experience. One important aspect of an effective Customer Recovery and Feedback Program is to provide a dedicated customer help section on your website. To gain an in-depth understanding of who your customers really are and how

When you own a restaurant, complaints come with the territory. When a customer complains about a bad meal, poor service or undesirable table, your restaurant needs to have a system in place to appease the customer, to help ensure their return. Small Success Yield Large Gains Many industry studies show repeat customers for restaurants account

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

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