At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our
You’re not listening to me. No one listens anymore. Why isn’t anyone listening? You’ve probably heard these statements from upset teenagers, angry spouses or frustrated customers. Many people think the art of listening is lost in this high tech world of 140 characters and emoticons. However, in the case of your hotline staff, these statements
We are excited to announce that ServiceCheck will highlight its Guest Recovery and Insight solutions at the MUFSO (Multi-Unit Foodservice Operators) Conference, September 20th-22nd in Dallas, Texas. ServiceCheck is the recognized leader of Guest Recovery and Insight solutions that help restaurants retain dissatisfied customers and gather insights that lead to operational improvements. ServiceCheck has developed
These days, instead of complaining to a restaurant manager many customers voice their complaints online with sites like Twitter, Facebook, blogs and review guides. In some cases, they actually do this during their meal, taking a photo of an unhappy meal or experience and immediately sharing it with dozens, hundreds or even thousands of friends.
Many people have written articles about customer service and the customer experience, but today companies must move their focus to an omnichannel customer service strategy. Companies have to make sure that they create a unified customer experience across all channels including web, mobile, digital, phone, email and social media Customers Demand Good Service Companies need
On a warm summer night in August, a couple selects an upscale restaurant to celebrate their anniversary. They chose this restaurant because it offered alfresco dining, and a pleasant patio venue. They dined here once before. They arrived around 6:30 reservation and were seated promptly. Ten minutes later, the waiter had yet to arrive at