FORGOT YOUR DETAILS?

by / Friday, 10 April 2015 / Published in Crisis Management

Crises are problematic for any employee in an organization. But they are especially problematic for management, mostly when they lack the correct procedures to contain and resolve such an event.  Truthfully, a crisis is something nearly all businesses face at some point in time. The key is to have best practices in place to stay in control. Here are 7 simple steps to do just that:

  1. Outline the extent of the crisis
  2. Create a cohesive solution
  3. Make a central information service
  4. Always act promptly
  5. Find a media response protocol
  6. Always document everything
  7. Direct a post-crisis evaluation

These may sound simple, but in fact they can sometimes prove daunting when a crisis is upon you. No business is immune. It’s vital that a proper plan of action is implemented – not only to resolve a crisis, but to do all that is possible to prevent similar situations in the future.

To learn more about the ServiceCheck crisis management program and the other services we offer, click here.

Ready to ramp up your engagement? Request A Demo

TOP