It is 8:44PM on a Friday night in Carlsbad, California. One of your employees, Chris Martinez, noticed a major issue with a new shipment. The barcode is properly displaying the correct shipment, but the goods delivered are completely wrong. As this is a major restocking shipment, there is obviously a serious shipping systems issue, and

How can an organization prepare for an event that is most often unanticipated? Is it productive to assume that such dire events will come to pass, regardless of how well things are going in the present? To what extent will resources we expend now precipitate undesirable events in the future? Preparation is the key to

Seven Steps to Crisis Management

Friday, 10 April 2015 by

Crises are problematic for any employee in an organization. But they are especially problematic for management, mostly when they lack the correct procedures to contain and resolve such an event.  Truthfully, a crisis is something nearly all businesses face at some point in time. The key is to have best practices in place to stay

Always Prepare for the Unexpected

Wednesday, 04 March 2015 by

Crisis. When people hear this word, they squirm. That doesn’t change the fact that crises arise and that they must be confronted. If not dealt with, a crisis can greatly hinder a company’s ability to foster brand loyalty, attract new clientele, and more. Some reasons to prepare for the unexpected: Crisis is most often unexpected

ServiceCheck provides businesses the ability to report and manage issues and emergencies as they develop. ATLANTA, GA. – ServiceCheck, a leader in the customer feedback and recovery industry, offers their clients the ability to report, track and resolve problems through a crisis hotline. QALink, ServiceCheck’s quality assurance solution, is an invaluable resource for companies that

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