At ServiceCheck we’ve developed a wealth of customer service resources for a wide variety of different business types, customer types, and service and recovery situations. Though businesses experience many different customer service challenges depending upon the product or service they offer (and other factors), there are a number of crucial and fundamental service and recovery

Building Customer Loyalty

Wednesday, 25 March 2015 by

If your customers feel that your business takes good care of them, they are more likely to remain loyal to your brand. The term customer loyalty implies two related but distinct ideas. On one hand it could be understood as a tool to ensure repeat purchases from a single customer or more. However, the second

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