Top 10 Common Customer Service Errors

Tuesday, 04 August 2015 by

Covering the basics is important for any customer service department and customer service hotline. How well is your customer service department handing these ten common errors? 1.   Lack of Empathy This call might be the 100th or 1,000th time your service representative has heard this issue, but it’s always important to empathize with the

Feedback Strategies to Further Your Business

Wednesday, 25 February 2015 by

Ever been to a restaurant where you ordered a steak that was so undercooked, you could still hear it moo? And when the waiter asks you, “Is the food ok?” you say, “Yes, its fine.” This is all too common in the world of customer feedback. Businesses don’t provide their customers with an opportunity to

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