At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

You’re not listening to me. No one listens anymore. Why isn’t anyone listening? You’ve probably heard these statements from upset teenagers, angry spouses or frustrated customers. Many people think the art of listening is lost in this high tech world of 140 characters and emoticons. However, in the case of your hotline staff, these statements

Over the past year, whenever William encountered an inventory issue, he had to make a dozen calls and sort through the myriad of potential problems relating to a missed shipment, or worse, inventory theft. In some cases, the process took so long, the shipment didn’t arrive in time, and the client complaints came rolling in.

Compelling ROI For Retail Employee Hotlines

Wednesday, 23 September 2015 by

Retailers are often reluctant to establish an anonymous employee hotline. The additional expense of staff, equipment and office space may seem a waste of money and resources. However, an employee hotline can help an organization save money, especially when considered in terms of employee retention. And with the cost effective outsourcing options available, employee hotline

It’s another early morning for Sam Simpson, sous chef at a popular seafood restaurant chain called Samantha’s Seafood Tavern. Sam works at the restaurant in Steamboat Springs. His days are long, and his task list seems endless. One of his most important tasks relates to quality control, ensuring all food shipments are logged, tracked and

Retail establishments are well-known targets for theft. Items are often small, stores often large, and cameras and personnel can only cover so much ground. But what happens when the theft comes from inside? The unfortunate reality is that a significant portion of retail inventory shrinkage emanates from internal theft – employees removing product without having

Trusting Your Employees Is Critical

Thursday, 23 April 2015 by

Do your employees trust your internal complaint platform? Will they report their compliance concerns internally, or will they feel a need to reach out to regulatory agencies, social platforms, or an attorney? Social media provides employees with leverage that can be even more problematic for the company than publicity in times past. Innocent blog posts

Employee Hotlines – An Indispensable Tool

Wednesday, 18 February 2015 by

Employee Hotlines are an essential tool for businesses to manage their employee concerns and any liability that may result from those concerns. Companies that implement an anonymous Employee Hotline can give their employees a chance to share any suspicious activity, claim or complaint without fear of retaliation. It’s a great way for managers to get

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