United Supermarkets Selects Partner
To Provide
Guest Feedback Programs
ATLANTA,
GA
(special) – United Supermarkets, Ltd. has selected ServiceCheck Inc. to provide
guest feedback programs for all 47 of its store locations.
ServiceCheck will offer a complete guest services program
for United, including processing all guest comment cards, responding to website
contacts and providing a toll-free,
live-answer hotline 24 hours a day, seven days a week.
Store guests of the supermarket
chain will always be greeted with a customer service representative who can answer
their questions and respond to their needs.
“Ultimate service is the cornerstone of the mission
of United Supermarkets, and our new guest feedback program is a major step in our
efforts to achieve our mission,” said Renée
Underwood, vice president, marketing, for United Supermarkets, Ltd. “We are truly
delighted to have ServiceCheck as a partner and hope our store guests and website
users will take advantage of this opportunity to communicate with us.”
Based in
Atlanta
, ServiceCheck has been in the “live answer” customer feedback
and recovery business
for more than 20 years and works with several national and regional companies across
the
United
States
and
Canada
.
United Supermarkets, Ltd., is a Texas-based, family-owned
retail grocery chain with stores in 26 markets throughout north and west
Texas
. Headquartered in
Lubbock
, the company operates 47 stores under three distinct formats: United Supermarkets,
Market
Street
and United Supermercado.
Currently celebrating its
90th year of operation, the company was the 2001 winner of the Better
Business Bureau’s National Torch Award for Marketplace Ethics and earlier this year
was named one of the 50 “Best Companies to Work for in
Texas
.”
