{"id":11,"date":"2011-08-23T13:35:54","date_gmt":"2011-08-23T13:35:54","guid":{"rendered":"http:\/\/public.servicecheck.net\/ServiceCheck\/blog\/?p=11"},"modified":"2011-08-23T13:35:54","modified_gmt":"2011-08-23T13:35:54","slug":"servicecheck-announces-integration-of-social-media-and-contact-center-services","status":"publish","type":"post","link":"https:\/\/dev.servicecheck.net\/servicecheck-announces-integration-of-social-media-and-contact-center-services\/","title":{"rendered":"ServiceCheck announces Integration of Social Media and Contact Center Services"},"content":{"rendered":"
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Summary: This press release informs readers about integration of social media and contact center services offered by ServiceCheck.<\/strong><\/p>\n

Integrated solutions provide an efficient and effective platform to monitor, respond and track customer issues.<\/em><\/p>\n<\/div>\n

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ATLANTA, GA., August 23, 2011<\/strong> \u2014 ServiceCheck, the nation\u2019s leading customer recovery<\/a> and feedback firm, announces the integration of its social media monitoring service SocialLink<\/em><\/strong> with its industry-leading contact center solution CustomerLink<\/em><\/strong>. ServiceCheck has seen an increase in excess of 300% in demand for its contact center and social media monitoring services over the past 6 months from its clients within such consumer industries as restaurant, grocery and retail among others.With consumers having access to ever-increasing methods to interact with and about the brands and stores they visit, companies have the need to monitor and respond to all feedback. Whether it\u2019s a call, a web form, an email, Facebook post or a Tweet, consumers are reaching out to these brands and expect to get a timely response. Companies who do not monitor and respond to all methods of feedback face a challenge, while those that quickly respond and resolve these issues find themselves with an opportunity to increase retention and profitability.Customers have been relying on ServiceCheck\u2019s CustomerLink<\/em><\/strong> program since they initiated the first customer recovery<\/a>\u00a0and feedback solution in 1987. Today, ServiceCheck serves over 100 brands, 1,000 clients and well over 30,000 locations clients such as KFC, AMC Entertainment, Fresh & Easy, Strauss Auto, Waffle House,WhiteCastle and O\u2019Charleys.<\/p>\n

\u201cThe sheer dedication from the Service Check teams and their abilities to customize to meet our needs have proven to be imperative as we build a business based on listening to customers.\u201d \u2013Gary Turner, Digital Media & Customer Loyalty Manager, Fresh & Easy Neighborhood Market.<\/p>\n

With the explosion of social media sites, apps and forums ServiceCheck introduced its social media monitoring service SocialLink<\/em><\/strong> in 2009 and has integrated it with its cutting-edge Customer Experience<\/a>\u00a0Management platform.<\/p>\n

ServiceCheck\u2019s Customer Experience<\/a>\u00a0Management platform, affectionately known as Falcon, allows its users to reach and receive all customer feedback<\/a>, respond when necessary in a timely fashion while also providing a closed-loop follow-up process and reporting that will highlight trends that require corporate attention. This platform can be offered as part of an overall solution provided by ServiceCheck, or as a hosted platform for companies who utilize their own customer service staff. ServiceCheck\u2019s Customer Experience Management platform provides:<\/p>\n