{"id":118,"date":"2014-11-03T08:32:55","date_gmt":"2014-11-03T08:32:55","guid":{"rendered":"http:\/\/public.servicecheck.net\/blog\/?p=118"},"modified":"2014-11-03T08:32:55","modified_gmt":"2014-11-03T08:32:55","slug":"the-exponential-effect-of-customer-recovery","status":"publish","type":"post","link":"https:\/\/dev.servicecheck.net\/the-exponential-effect-of-customer-recovery\/","title":{"rendered":"Customer Recovery: A Compounding Concern"},"content":{"rendered":"<p style=\"text-align: justify;\"><img loading=\"lazy\" class=\"alignright size-full wp-image-135\" title=\"shutterstock_151466606sm\" src=\"http:\/\/public.servicecheck.net\/blog\/wp-content\/uploads\/shutterstock_151466606sm.jpg\" alt=\"\" width=\"200\" height=\"183\" \/>Customer recovery can prove a significant challenge for businesses in many sectors of the marketplace. In a world of ever-increasing competition and decreasing customer satisfaction rates, even retaining happy customers can be a challenge. But winning over an at-risk customer who might leave for a competitor is worth its weight in gold; in fact, a study shows that 95% will give you a second chance if you resolve in a timely manner.<\/p>\n<p style=\"text-align: justify;\">Abstractly, a customer leaving your business for a competitor will reduce your market share and increase the market share of other businesses, which can have a cascade effect. But more concretely, a customer whose needs and concerns are recognized is more likely to remain loyal to your business in the future, and more likely to bring new business. One study shows that a customer whose issue has been resolved to their satisfaction will bring you 3 new customers. The compound effects of this process can yield an exponential increase in lifetime customer value. To learn more, <a href=\"https:\/\/dev.servicecheck.net\/contactUS.html\">contact us for a one-to-one review of your organization\u2019s customer recovery challenges<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer recovery can prove a significant challenge for businesses in many sectors of the marketplace. In a world of ever-increasing competition and decreasing customer satisfaction rates, even retaining happy customers can be a challenge. But winning over an at-risk customer who might leave for a competitor is worth its weight in gold; in fact, a<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14,23],"tags":[24,25,26,15],"_links":{"self":[{"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/posts\/118"}],"collection":[{"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/comments?post=118"}],"version-history":[{"count":0,"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/posts\/118\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/media?parent=118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/categories?post=118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.servicecheck.net\/wp-json\/wp\/v2\/tags?post=118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}