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<\/p>\nAlthough every business wants to avoid it, at some point, your customers may be
\ndisappointed in you.If a customer expresses their discontent with r your company\u2014 it\u2019s a good thing.<\/p>\n
<\/p>\n
No, really.<\/p>\n
You now have the opportunity to turn the situation around rather than having them leave your establishment without ever returning. There are a few things to remember in these situations:<\/p>\n
Use Compassion<\/strong><\/p>\n Asin any relationship, customer relationships take work. Listen to your customers and let them know you care about their concerns. \u00a0If they\u2019re convinced that you truly value their business and are willing to hear them out, they\u2019re more likely to meet you in the middle.<\/p>\n Offer Assistance<\/strong><\/p>\n Actions speak louder than words. Sometimes customers just want to vent, but most of the time, they want a resolution. . Do your best to resolve the problem and give them peace of mind. Knowing their opinion is valuable can be a powerful tool for customer retention.<\/p>\n Don\u2019t Get Defensive<\/strong><\/p>\n Just as two wrongs don\u2019t make a right, two angry people don\u2019t make for a happy outcome. Try not to get too defensive with customers. Instead, show them a \u201ccan do\u201d attitude by either offering an alternative or fixing the problem altogether.<\/p>\n