ServiceCheck's proprietary Customer Relationship Management (CRM) software, the Falcon System, was designed and built using ServiceCheck's 20-plus years of multi-industry customer satisfaction experience. Falcon is an online, table-driven reporting program that provides comprehensive analysis and presentation of your customer satisfaction data in real-time to help identify trends, build brand loyalty, increase revenue, and improve the total customer experience. With Falcon, you can set up the level of reporting available to each user. The reporting environment offers several easy-to-use tools and smartphone integration so your management team can access the information it needs quickly and easily. Our filtering capabilities reduce search time significantly by drilling down directly to the data you need, when you need it.

Data security is paramount at ServiceCheck. Data transmission by File Transfer Protocol (FTP) is encrypted, and all data exchanges through ServiceCheck's website are protected by Secure Socket Technology, provided by VeriSign with full redundancy through RAID and off-site system co-location, providing real-time backups of data. ServiceCheck also takes great care to guard against equipment failure and data loss through redundant electric power supplies, as well as an on-site motor generator and Uninterruptible Power Supply (UPS) backup on systems along with full redundancy from multiple carriers for phone and internet service.

ServiceCheck features complete hot-site backup through Hewlett-Packard Disaster Recovery Services, including agent stations and phone, computer system and network duplication. Compatible systems with real-time collocation of data allow for an immediate move to back-up location if needed during an emergency or unforeseen client crisis to support additional volume.