About us

Steve has led ServiceCheck for 20 years, taking the company from a formative idea to its place as the nation’s leading provider of customer engagement solutions to consumer-centric brands. Steve has helped lead ServiceCheck’s parent company Sertec to be a successful, debt-free company after previously leading three other national companies and winning Wal-Mart’s "Vendor of the Year" award with Norcom, Inc.

Steve holds bachelor’s and master’s degrees in Industrial and Systems Engineering from Georgia Institute of Technology, where he served as a trustee. He is a registered professional engineer; is active in religious and civic organizations and is included in Who’s Who in Business and Industry as well as Who’s Who in America. Steve was recently inducted into the Academy of Distinguished Engineering Alumni at Georgia Tech.

With more than 21 years of experience in all aspects of ServiceCheck operations, Lisa has an in-depth understanding of contact center operations, client services, and customer relationship management (CRM) software solutions. Along with many years spent directly in contact center management and telephony solutions, Lisa successfully managed the development and implementation of its state-of-the-art proprietary CRM software system, which supports all program solutions for ServiceCheck.

Lisa has worked with a broad range of Fortune 500 companies to develop strategies and programs aligned to their corporate growth and operating objectives. Lisa holds a degree in finance from the University of Georgia.

Rich joined Sertec in 2011, after having spent the last 20 years of his career running business service companies and manages the company’s business development efforts as well as working with clients to build effective solutions.

Rich brings extensive experience with both B2B and B2C service companies, along with an understanding of contact center operations, customer relationship management (CRM) solutions, direct marketing and sales. Rich has successfully helped build the companies he worked for at an annualized rate of 20% during the course of his career, including companies with revenues ranging from $8 million to over $200 million. Rich holds a business degree from the University of Notre Dame.

Ray has been with Sertec since 1993, first as Vice President of IT, then as Chief Information Officer (CIO). Ray and his IT team handle all the technology for Sertec and its three subsidiary companies including all hardware, server technology, workstations, and telephony.

Ray's background includes 16 years with AT&T in voice and data communications, as well as ownership of a technology development organization within the Credit Bureau and Housing Authority Industry. As CIO, Ray works on remaining current with rapidly changing technologies through participation in various development, systems, and telephony organizations.

Eli has been with ServiceCheck since 1994 as the Software Development Manager. Eli manages the development team responsible for development and enhancement of our proprietary CRM solution as well as custom development to support our brands.

Eli’s background includes managing the software development department for a major financial brokerage firm, as well as 22 years of IT experience in software design and development. Eli holds a Masters degree in Information Systems and E-Commerce, and a Bachelors degree in Mathematics and Computer Science from Georgia State University.