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Customer experience and recovery practices are a crucial component of success in the retail and service industries. Yet many businesses fall short. Investing the time and energy to cultivate an atmosphere and a brand image that support your business goals can make the difference between struggling and thriving. Here are some popular blog posts to

Although every business wants to avoid it, at some point, your customers may be disappointed in you.If a customer expresses their discontent with r your company— it’s a good thing. No, really. You now have the opportunity to turn the situation around rather than having them leave your establishment without ever returning. There are a

The dynamics of providing excellent customer service in many industries has shifted in the last few years. Social media networks, such as Facebook, Twitter, and LinkedIn have become more than emergent platforms for marketing and advertising. Customers solicit and expect customer service through these online channels. Providing customer service through multiple channels presents challenges for

Do your employees trust your internal complaint platform? Will they report their compliance concerns internally, or will they feel a need to reach out to regulatory agencies, social platforms, or an attorney? Social media provides employees with leverage that can be even more problematic for the company than publicity in times past. Innocent blog posts

Crises are problematic for any employee in an organization. But they are especially problematic for management, mostly when they lack the correct procedures to contain and resolve such an event.  Truthfully, a crisis is something nearly all businesses face at some point in time. The key is to have best practices in place to stay

Today’s generation is a growing demographic. Many of your current customers likely use social media on a daily basis, and that number will only grow. Social platforms have become an easy and highly effective tool to gain feedback. Online platforms have rapidly grown in popularity and function; so leverage them to generate your feedback. Yes,

If your customers feel that your business takes good care of them, they are more likely to remain loyal to your brand. The term customer loyalty implies two related but distinct ideas. On one hand it could be understood as a tool to ensure repeat purchases from a single customer or more. However, the second

ServiceCheck Inc., the leading provider of Guest Recovery and Feedback solutions for the Restaurant Industry, today announced it will exhibit its guest recovery and feedback solutions at the Restaurant Leadership Conference, March 22-25, 2015 in Phoeniz, AZ. The Restaurant Leadership Conference (RLC) is an invitation-only event where the most progressive and influential individuals in the