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Most businesses today believe that they have an effective program in place to recover at-risk customers; most businesses are wrong. Just because a customer recovery program is in place does not mean that it’s effective. Over 80% of businesses believe they address customer concerns effectively, yet only 8% of consumers agree. This is a massive

Customer recovery can prove a significant challenge for businesses in many sectors of the marketplace. In a world of ever-increasing competition and decreasing customer satisfaction rates, even retaining happy customers can be a challenge. But winning over an at-risk customer who might leave for a competitor is worth its weight in gold; in fact, a

Atlanta, GA – September, 15th 2014 – ServiceCheck Inc., the leading provider of Guest Recovery and Feedback solutions, today announced it will showcase its guest recovery and feedback solutions at the MUFSO (Multi-Unit Foodservice Operators) Conference, October 5th-7th in Dallas, Texas. ServiceCheck brings a wealth of experience in driving the best-practices capture, management and analysis

Sales and marketing are often at the forefront of revenue generating initiatives; however, there is an often forgotten vertical that’s much more profitable –Guest Recovery. When compared to sales and marketing efforts, the return on investment in a Guest Recovery solution outperforms sales and marketing campaigns by 25%[1] –as long as it’s a best-practices solution.

It’s hard to downplay the importance of guest recovery in a restaurant’s ability to succeed and grow; and chances are, you’re actually losing money with your current program.  Why is your guest recovery program so important; well, did you know: According to an article in CRM Strategy, repeat customers spend 33% more than new customers

ServiceCheck provides businesses the ability to report and manage issues and emergencies as they develop. ATLANTA, GA. – ServiceCheck, a leader in the customer feedback and recovery industry, offers their clients the ability to report, track and resolve problems through a crisis hotline. QALink, ServiceCheck’s quality assurance solution, is an invaluable resource for companies that

If your company doesn’t have a customer recovery system in place, you may be letting valuable customers – and their dollars – slip away. On average, it costs about 9 percent more to gain a new customer than to retain an existing one. By capturing customer feedback and acting on it, you can improve your

Summary: This press release informs readers about integration of social media and contact center services offered by ServiceCheck. Integrated solutions provide an efficient and effective platform to monitor, respond and track customer issues. ATLANTA, GA., August 23, 2011 — ServiceCheck, the nation’s leading customer recovery and feedback firm, announces the integration of its social media