ServiceCheck Blog

Covering the basics is important for any customer service department and customer service hotline. How well is your customer service department handing these ten common errors? 1.   Lack of Empathy This call might be the 100th or 1,000th time your service representative has heard this issue, but it’s always important to empathize with the

At ServiceCheck we’ve developed a wealth of customer service resources for a wide variety of different business types, customer types, and service and recovery situations. Though businesses experience many different customer service challenges depending upon the product or service they offer (and other factors), there are a number of crucial and fundamental service and recovery

Janet is a long-time, frequent patron of a restaurant we’ll call The Pancake Table, a highly-rated breakfast and lunch establishment that has several locations in Chicago. Janet and her family dined at The Pancake Table last Sunday morning. Since it was Father’s Day, Janet picked up the bill. The next day, Janet reviewed her bank

Consumers are increasingly turning to social media for a wide variety of tasks including product and service related feedback. This feedback includes online reviews, service complaints, product defects, suggestions and general inquiries. Multi-channel customer service and support, which includes the increasingly important social media platforms, often creates significant challenges for companies as they must retrieve,

Social media engagement has increased exponentially over the last decade. From sports and weather to shopping and restaurants, people discuss every aspect of their lives over social media in 2015. Though much of this data holds limited value to most businesses, some of it is absolutely vital. Insight into customer feedback, customer engagement, and the

Customer experience and recovery practices are a crucial component of success in the retail and service industries. Yet many businesses fall short. Investing the time and energy to cultivate an atmosphere and a brand image that support your business goals can make the difference between struggling and thriving. Here are some popular blog posts to

Although every business wants to avoid it, at some point, your customers may be disappointed in you.If a customer expresses their discontent with r your company— it’s a good thing. No, really. You now have the opportunity to turn the situation around rather than having them leave your establishment without ever returning. There are a

The dynamics of providing excellent customer service in many industries has shifted in the last few years. Social media networks, such as Facebook, Twitter, and LinkedIn have become more than emergent platforms for marketing and advertising. Customers solicit and expect customer service through these online channels. Providing customer service through multiple channels presents challenges for