
The Importance of Being There – Is 9 to 5 Enough?
Monday, 17 November 2014
by service
When it comes to customer satisfaction and recovery, the most important process is that of receiving customer concerns, acknowledging them, and responding to them in a timely and effective manner. Customers whose concerns go unheard or unresolved, even if just for a few days, are likely to leave for a competitor. But this is largely
- Published in Guest Recovery, Quality Assurance Hotline, ServiceCheck Solutions