
Hotline Issues – When On-Hold – How Long is Too Long?
Tuesday, 14 July 2015
by service
Janet is a long-time, frequent patron of a restaurant we’ll call The Pancake Table, a highly-rated breakfast and lunch establishment that has several locations in Chicago. Janet and her family dined at The Pancake Table last Sunday morning. Since it was Father’s Day, Janet picked up the bill. The next day, Janet reviewed her bank
- Published in Customer Service Program, Guest Recovery
Tagged under:
24/7 hotline, customer service improvement, customer service line, reducing hold times