Solutions for all your needs

  • Provide your customer with an exceptional, omni-channel service experience while increasing efficiency and protecting your valuable brand.
  • Your customers are talking to and about you on social media. Are you listening? Use our platform to listen, respond and integrate with a CRM solution tailored to meet your needs.
  • Digital payment, digital ordering, digital marketing and digital loyalty… your provide it all. Now, it’s time to provide your customers with digital customer service.
  • Receive critical information from your employees, helping your company improve morale, drive greater employee engagement and limit liability.
  • A break in the supply chain can do irreparable damage to your relationship with your customers and to your brand; receive the information you need in a timely manner and strengthen your supply chain.

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!

Posts tagged "customer complaints"

The Five Levels of Customer Complaints

Wednesday, 03 December 2014 by

All complainers are not created equal.  As hard as it is to believe, there are actually five levels of complainers you will have to deal with, and understanding them will significantly reduce the challenges you and your company face in the long term.  Here’s a quick breakdown of the five levels: The Timid.  These people

Read more
Tagged under: , ,

Why Companies Who Ignore Customer Complaints Only Hurt Themselves

Tuesday, 25 November 2014 by

Though it may seem counterintuitive, hearing customer complaints is actually a good thing. It indicates that your customer feedback system is working, and gives you the opportunity to save the customer and correct systemic issues within your business. This can dramatically improve customer recovery, retention and overall satisfaction. Statistics show if you resolve a complaint

Read more
Tagged under: , , ,

Ready to ramp up your engagement? Request A Demo

TOP