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Posts tagged "customer service practices"

Top 10 Common Customer Service Errors

Tuesday, 04 August 2015 by

Covering the basics is important for any customer service department and customer service hotline. How well is your customer service department handing these ten common errors? 1.   Lack of Empathy This call might be the 100th or 1,000th time your service representative has heard this issue, but it’s always important to empathize with the

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Three Steps for Making Dissatisfied Customers Happy

Tuesday, 05 May 2015 by

Although every business wants to avoid it, at some point, your customers may be disappointed in you.If a customer expresses their discontent with r your company— it’s a good thing. No, really. You now have the opportunity to turn the situation around rather than having them leave your establishment without ever returning. There are a

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