
Be Where Your Customers Are to Provide Great Customer Service on Social Media
Monday, 27 April 2015
by service
The dynamics of providing excellent customer service in many industries has shifted in the last few years. Social media networks, such as Facebook, Twitter, and LinkedIn have become more than emergent platforms for marketing and advertising. Customers solicit and expect customer service through these online channels. Providing customer service through multiple channels presents challenges for
- Published in Customer Service Program, Guest Recovery