Posts tagged "Guest Recovery"

At ServiceCheck we’re continuously developing customer service resources for a wide variety of business types, customer profiles, and service and recovery situations. Though businesses can experience many different types of customer service and employee communication challenges, these blogs offer some great ideas when it comes to improving the customer experience. Check out some of our

We are excited to announce that ServiceCheck will highlight its Guest Recovery and Insight solutions at the MUFSO (Multi-Unit Foodservice Operators) Conference, September 20th-22nd in Dallas, Texas. ServiceCheck is the recognized leader of Guest Recovery and Insight solutions that help restaurants retain dissatisfied customers and gather insights that lead to operational improvements. ServiceCheck has developed

On a warm summer night in August, a couple selects an upscale restaurant to celebrate their anniversary. They chose this restaurant because it offered alfresco dining, and a pleasant patio venue. They dined here once before. They arrived around 6:30 reservation and were seated promptly. Ten minutes later, the waiter had yet to arrive at

An effective Customer Recovery and Feedback program, should do more than resolve individual customer issues, it should improve the total Customer Experience. One important aspect of an effective Customer Recovery and Feedback Program is to provide a dedicated customer help section on your website. To gain an in-depth understanding of who your customers really are and how

When you own a restaurant, complaints come with the territory. When a customer complains about a bad meal, poor service or undesirable table, your restaurant needs to have a system in place to appease the customer, to help ensure their return. Small Success Yield Large Gains Many industry studies show repeat customers for restaurants account

Today, the Internet offers businesses a powerful medium for identifying and solving customer service issues. It allows businesses to leverage new tools and methodologies for both customer feedback and response, allowing for almost immediate response to customer service issues. Mistakes are a critical part of every business service, even the best run operations can never

At ServiceCheck we’ve developed a wealth of customer service resources for a wide variety of different business types, customer types, and service and recovery situations. Though businesses experience many different customer service challenges depending upon the product or service they offer (and other factors), there are a number of crucial and fundamental service and recovery

Meet Janet, one of your most loyal customers. She’s been dining at your restaurant for over a decade, and thinks the service at the particular location she frequents is superb. She has told many of her friends how much she enjoys dining with you and offers her friends food recommendations.  Janet was on vacation and