Compelling ROI For Retail Employee Hotlines
Wednesday, 23 September 2015
by service
Retailers are often reluctant to establish an anonymous employee hotline. The additional expense of staff, equipment and office space may seem a waste of money and resources. However, an employee hotline can help an organization save money, especially when considered in terms of employee retention. And with the cost effective outsourcing options available, employee hotline
- Published in Crisis Management, Customer Service, Employee Hotline, Quality Assurance Hotline
Crisis Management
Wednesday, 04 February 2015
by service
Every company is susceptible to a crisis, but failing to prepare for one can dramatically exacerbate its effects. It is important to create a plan of action to combat any issues that may come up. Here are a few techniques that are bound to help in crisis management and prevention in the future: Build a