
The What vs How of Customer Service
Tuesday, 13 January 2015
by service
The initial cause of a customer service issue is less memorable to your clients than how you handle it. Mistakes happen; it’s how you rectify them that truly demonstrates your commitment to customer satisfaction. For example, let’s say you’re out for a nice dinner with your significant other and nothing is going well. The appetizers
- Published in Customer Experience, Customer Service Program, Guest Recovery