Solutions for all your needs

  • Provide your customer with an exceptional, omni-channel service experience while increasing efficiency and protecting your valuable brand.
  • Your customers are talking to and about you on social media. Are you listening? Use our platform to listen, respond and integrate with a CRM solution tailored to meet your needs.
  • Digital payment, digital ordering, digital marketing and digital loyalty… your provide it all. Now, it’s time to provide your customers with digital customer service.
  • Receive critical information from your employees, helping your company improve morale, drive greater employee engagement and limit liability.
  • A break in the supply chain can do irreparable damage to your relationship with your customers and to your brand; receive the information you need in a timely manner and strengthen your supply chain.

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The Truth about Social Care Statistics

Tuesday, 20 January 2015 by

Companies of all sizes are beginning to leverage social media to interact with their customers, which helps their customer recovery efforts. The following statistics about social care, as it relates to customer recovery, might surprise you. 33% of consumers say they prefer to use social care over contacting a company by phone. 47% of all

Three Steps to Great Social Care

Tuesday, 06 January 2015 by

Social Care – customer service using social media – is not a customer service strategy for the future; it’s a strategy for the here and now. Not only should your organization have Social Care in place – you have to get it just right, too. These three steps should help you find your path to

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