
The Truth about Social Care Statistics
Tuesday, 20 January 2015
by service
Companies of all sizes are beginning to leverage social media to interact with their customers, which helps their customer recovery efforts. The following statistics about social care, as it relates to customer recovery, might surprise you. 33% of consumers say they prefer to use social care over contacting a company by phone. 47% of all
- Published in Customer Experience, Guest Recovery

Three Steps to Great Social Care
Tuesday, 06 January 2015
by service
Social Care – customer service using social media – is not a customer service strategy for the future; it’s a strategy for the here and now. Not only should your organization have Social Care in place – you have to get it just right, too. These three steps should help you find your path to
- Published in Customer Service Program, Guest Recovery, ServiceCheck Solutions