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Posts tagged "social customer service"

Social Media and Customer Engagement – How Well Do You Know Your Customers?

Tuesday, 19 May 2015 by

Social media engagement has increased exponentially over the last decade. From sports and weather to shopping and restaurants, people discuss every aspect of their lives over social media in 2015. Though much of this data holds limited value to most businesses, some of it is absolutely vital. Insight into customer feedback, customer engagement, and the

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