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Posts tagged "social media feedback"

Three Steps to Great Social Care

Tuesday, 06 January 2015 by

Social Care – customer service using social media – is not a customer service strategy for the future; it’s a strategy for the here and now. Not only should your organization have Social Care in place – you have to get it just right, too. These three steps should help you find your path to

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The Importance of Being There – Is 9 to 5 Enough?

Monday, 17 November 2014 by

When it comes to customer satisfaction and recovery, the most important process is that of receiving customer concerns, acknowledging them, and responding to them in a timely and effective manner. Customers whose concerns go unheard or unresolved, even if just for a few days, are likely to leave for a competitor. But this is largely

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