Provide immediate assistance to your employees 24/7, 365 days a year with ServiceCheck's Maintenance/Quality Assurance Hotline. Employees can report problems and receive immediate assistance with equipment breakdowns, shipping and receiving problems, or any other back-of-house issue. In addition, ServiceCheck's QALink provides a Crisis Management solution; at the first sign of a crisis, ServiceCheck quickly alerts all of your locations so you can isolate the unexpected event and deal with it quickly and decisively, reducing costs and liability. ServiceCheck is also equipped to handle high-volume calls from both employees and customers. ServiceCheck's QALink features four interconnected phases: