 | 
Hiring,
Training and Quality
In your business, you want the best people doing the
job. ServiceCheck shares that goal. You've entrusted
your business to us. We don't trust your calls
or data to outside call centers. ServiceCheck
selects and retains the best Customer Service Representatives
(CSR's) in the industry. Applicants to ServiceCheck
undergo an extensive screening process, resulting in
ServiceCheck's hiring of only 1 in 50 that apply. A
comprehensive four-week training process is conducted
by our dedicated in-house trainers who instill our quality-focused
culture and your brand's needs.
Frequent call monitoring and ongoing training and communication
allow ServiceCheck to ensure that quality standards
are achieved. The comprehensive call-monitoring process
includes anonymous, audible reviews of calls, combined
with simultaneous views of the computer input screens,
allowing us to detect and address specific, individualized
training needs.
ServiceCheck's focus is on quality - not quantity. Frequent
performance-based pay increases are awarded based on
call-monitoring scores and compliance with ServiceCheck's
quality standards. CSR's are evaluated based on the
quality of their contact handling - never on quotas.
ServiceCheck's extensive recruitment and selection process,
customer-focused training, and quality-based measurement
programs result in higher than average CSR tenure and
consistent quality-focused and professional service
to our clients.
| |
|
|
