ServiceCheck Toll-free Customer Satisfaction Hotline

ServiceCheck's Toll-free Customer Satisfaction Hotline provides an extensive, comprehensive customer-service and customer-retention program that can retain 96% of your dissatisfied customers. ServiceCheck always live-answers your customers' calls-24-hours per day, 365 days per year. Most customers do not complain at the store - only 1 out of 27 people will report problems at the actual location. The other 26 customers typically leave with their unresolved issues and share their negative experiences with eight to ten other people.

ServiceCheck stops this cycle and makes it easy for your customers to provide feedback to you. The ServiceCheck program brings most complaining customers back to your store - enough, in fact, to pay for the program many times over! The customers that call your toll-free hotline will receive immediate attention and satisfaction from ServiceCheck's in-house, highly skilled Customer Service Representatives who are specifically trained to listen, empathize, apologize, diffuse, and "save" your customers. ServiceCheck allows business owners to discover and rapidly respond to customer inquiries, suggestions, compliments, and complaints.

Since 1986, ServiceCheck has proven that it will pay for itself, increase sales, and improve profits. The programs created and pioneered by ServiceCheck are in use by 70% of all national name-brand restaurant chains. Best of all, the program can be beneficial for any business dealing with the public, including retail establishments, grocery stores, department stores, etc. ServiceCheck is extremely cost-effective for any size company - from 1 to 10,000 locations. Put our experience to work for you, and find out how you can retain customers and increase your bottom line with ServiceCheck.

Additional Services

Internet Contact Processing is available with a direct link from your website, allowing customers to share comments or complaints over the Internet by creating a report directly into our database. Each Internet report is individually reviewed and automatically distributed through ServiceCheck’s routing system to your required destination. The Internet reports are integrated with call reports--allowing analysis of consolidated data across all customer contacts, or separately by each contact method.

Postage-Paid Comment Cards may be provided to each location in order for customers to easily share written comments. The comment cards are postage-paid and are specifically encoded for each location. The comment card reports are integrated with other contact data for consolidation of data from all contact methods.

Apology Letters and Fulfillment Services are available for clients utilizing ServiceCheck’s Customer Satisfaction Services. ServiceCheck may send varying custom apology letters - general or issue-specific - along with coupons on your letterhead. Ask us for details.

Employee Awareness Hotline Services  provide a separate Employee Awareness Hotline program that is live-answered, 24-hours per day, 365-days per year. The Employee Awareness Hotline allows organizations to be compliant with the Sarbanes-Oxley Act of 2002, which mandates that companies provide a way for employees to submit anonymous reports about financial irregularities without fear of retaliation. The Employee Awareness Hotline allows employees to report their comments, suggestions, or share information on potential fraudulent activity, theft, vandalism, etc. These sensitive reports are sent only to designated persons of your choice. Many companies have utilized the Employee Awareness Hotline to hear directly from their employees, and this program has proven to avoid litigation and save legal expenses.

FREE Management Response System (MRS) allows management to "close the loop" with ServiceCheck via the web or phone. Your organization’s management may respond to ServiceCheck once the customer issue is resolved. ServiceCheck tracks and highlights open customer issues so that upper management may ensure proper customer follow-up and compare responsiveness throughout the organization.