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Proprietary
"Falcon" CRM Software
ServiceCheck’s proprietary Customer Relationship
Management (CRM) software (The Falcon System)
is the product of multi-industry customer-satisfaction
experience since 1986. This state-of-the-art product
delivers information to our clients via real-time on-line
access over the Web. The Falcon System is custom tailored
for each Brand. The dynamic nature of the system provides
for a seamless implementation process.
The Falcon System puts information at the fingertips
of our Customer Service Representatives (CSR’s)
to better serve your customer on the first contact.
Key information about your business—its locations,
service types, special services, and FAQs, is easily
accessible on-line. Actual copies of your advertisements,
nutritional guides, etc. may be scanned into the system
for CSR use in assisting your customers and employees.
Custom questions and CSR guidance may
be applied to specific locations, groups of locations,
and/or specific issues. (i.e., test products, problem
areas, sensitive issues, etc.).
The system supports contacts by any method
– calls, comment cards, letters, emails, faxes,
or direct web entry. The data is integrated across all
contact methods for consolidated reporting and may be
filtered by contact method if needed.
Individual contact reports are immediately transmitted
via automated email or fax to as many recipients
as necessary, based on the location and issues within
the report. Information gathered can be delivered and
responded to electronically, around the clock, via the
web or phone.
Fulfillment via letters, coupons, nutritional
information, or promotional items is also available,
as your custom needs demand.
On-line reporting allows real-time
analysis across all contacts, as well as advanced filtering
for specific, in-depth analysis with drill-down capability
and easy export to Microsoft Excel. Industry reporting
is also available for comparison to your Brand as well
as the ability to import your location transaction counts
for normalization of data.
Scheduled summary reports are also
available, allowing regular electronic distribution
of reports daily, weekly, monthly, or by custom period
to multiple recipients based on level of management
within your organization.
Dollars at risk from displeased customers are also measured,
and follow-up on customer concerns may be reviewed using
ServiceCheck’s Management Response System
(MRS), which may be accessed by web click or
phone and enables easy tracking of management responses
to customer concerns. The MRS reporting displays statistics
on the promptness of responses and the resolution status
of customer-reported issues.
Please contact us for a web demo by phone at any time.
Call 1-800-278-7080. Ask for our Vice President
of Sales.
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